Please send returns to: 

Dulay jeans 

10-16 The Horsefair,

Broadmead, 

Bristol,

BS1 3HT

The invoice received with your order should be included with your return - please state on it whether you wish to obtain a REFUND, CREDIT NOTE or EXCHANGE 

Returned items must be unworn and unwashed in their original condition, with all tickets and tags attached.At Dulay jeans we offer a 14 day returns policy from the date of receiving the goods. All refunds exclude postage costs, unless a mistake has been made by us.

Returns are the customers responsibility until they reach us so we recommend using a trackable delivery service.

International returns should be marked ‘RETURNED GOODS’. All taxes and customs duties are the customers responsibility.If we can assist with your return, please contact the store on 0117 9330933 or email dulaybristol@outlook.com We can hold items for exchange while we wait for you to send your return back to us.   

The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.

Unfortunately we are unable to offer a full refund on the item bought if returned outside of our usual returns policy, but we will give you an Exchange or Credit Note to the value of the item purchased to use against anything in store. The Credit Note has a 1 year expiry from date of issue.